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Diapers and Dialers: What Contact Centers Can Learn from Target’s Pregnancy...
Last week, Mitch Wagner, editor in Chief at The CMO Site put out a blog post on how Target Knows You’re Pregnant Before the Stork Does that I thought had some interesting relevancies to the contact...
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The Always-Online Consumer and the Fluid Contact Center Experience
As we have chronicled many a time in this blog, consumer communication is constantly changing. New devices, new channels, and new trends often converge to thwart the customer contact world’s best...
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